IT help desk support technicians provide remote help for technology issues that companies commonly deal with. They’re the people you see depicted with headsets on, walking clients through solutions for their technology issues.
Having IT help desk support services ensures there’s always someone on call in case issues arise at your company. Most of the time, a simple phone call will solve them.
Disaster Recovery as a Service (DRaaS) refers to the backup of your data onto off-site cloud servers. In short, if a disaster strikes your business and damages your IT systems, all of your data can be recovered.
You’re familiar with antiviruses. They provide malware protection and content filtering to keep your computer safe from threats. Managed antivirus services are the same, except they’re maintained by your IT provider.
Office phone systems on traditional landlines are a thing of the past. Hosted Voice over Internet Protocol (VoIP) and cloud private branch exchange (PBX) are their successors.
These telecom solutions use the internet to ensure seamless, high-quality communication at all times. There’s no need for unreliable landlines.
IT projects can range from hardware installations to network upgrades to new data storage software. Therefore, IT project management involves the planning, oversight and execution of projects of all types and sizes.